Blog - St Louis

FAQ -- Everything You Need to Know About ImageFIRST Customer Advocates

Posted by ImageFIRST on Sep 11, 2017 11:42:43 AM

ImageFIRST is one of the leading providers of hospital scrubs in Chesterfield, MO and other locations throughout the United States. As your cost-effective solution for greater patient satisfaction, we do much more than simply drop off linens at your medical facility. Instead, we partner you with a Customer Advocate who takes the stress of linen inventory management off of your hands so you can focus on what really matters: Your patients.

Don’t I get a delivery driver to drop off linens?

With ImageFIRST, we go above and beyond giving you a delivery driver. We partner you with an inventory management specialist, who we like to call a “Customer Advocate.” This Customer Advocate will drop off your linen regularly, among other things.

Why aren’t they just called “delivery drivers”?

Customer Advocates deliver linens, such as scrub uniforms in Litchfield, IL and other cities, but they do so much more than that. The term “delivery driver” just doesn’t sum up everything they’ll do for your medical facility.

What’s so different about Customer Advocates?

Our Customer Advocates work with you and serve as an extension of your team to make sure your linen is managed effectively. They are a direct point of contact that you can easily call, text, email, or contact through our Instant Service App if you need any help.

What else does my Customer Advocate do?

Your Customer Advocate streamlines your inventory, gives advice regarding inventory changes, manages invoices, assists you with billing, drops off and picks up linens, and completes Same Day Linen Rescue when you get a sudden influx of patients.

No matter what help you need when it comes to linen management, your Customer Advocate will be around frequently to solve the problem; and even if they are not physically at your facility, they’re only a phone call away.

How will they streamline and manage my linen inventory?

Your Customer Advocate will make recommendations for inventory changes based on what you actually use every day. You will get real-time inventory control and Pickup Reports for transparency. They will also enlist a Service Manager to conduct Quarterly Needs Assessments, ensuring that there will be multiple sets of eyes on your account and your inventory.

At ImageFIRST, we want all of our customers to have someone on their team to handle anything regarding linen inventory management. Your main priority should be your patients; you shouldn’t have to set any time aside to worry about inventory or billing. With a Customer Advocate by your side, you will have someone who will always be present to handle any issues or responsibilities that come with managing your linens.